Professional Panel


HSSS 2018 Professional Panel

Agile Project Management in Tourism and Travel Industries 


 F Giotis  


Theofanis Giotis

MSc, Ph.D. C., PMP, PMI-ACP, CTT+, PRINCE2 Practitioner, CSM, CSP  

Theofanis Giotis has been managing projects and programs in the EMEA region since 1987. He is a Thought Leader, Chief Storyteller, Agile Coach, Instructor, Consultant, Author, Trainer, Entrepreneur and senior Project/Program Manager. He is CEO of ITEC-CONSULTING (12PM Consulting) since 1988, and first President of The Greek Chapter of Project Management Institute (PMI-GREECE) 2005-2014. He is teaching Information Technology (ICT) and Project, Program and Portfolio Management at postgraduate level.

Agile Project Management in Tourism and Travel Industries 

Software is eating the world and changes the way we do business. Projects deliver changes and implement strategies in all business sectors. But many project fail. Traditional or waterfall project management results in many failed projects. Traditional project management cannot easily deal with changing requirements and usually don’t deliver projects on-scope, on-time, on-budget and within predefined quality. 
In Tourism and Travel industries, requirements change frequently during any project implementation (software development, tours, events, etc). Agile project management methods (Lean, Kanban, Scrum, etc.) have emerged as an alternative way to run projects compared with traditional project management methodologies.
Project size, project duration, technology issues and human interaction and intervention enhance complexity in Tourism and Travel industries. Complexity increases primarily by the number of active interconnected components, especially agents, which exhibit interconnectedness, recursiveness, uncertainty, and instability.
According to PMI’s latest publication on Complexity from a project/program perspective (PMI, 2014), three categories (groups of causes) of complexity may be encountered in projects and programs: 

• Human Behaviour (Individual Behaviour, Group Behaviour [organizational/social/political], Communication & Control and Organizational Design & Development)

• System Behaviour (Connectedness, Dependency and System Dynamics)

• Ambiguity (Uncertainty and Emergence)
Agile project management in Tourism and Travel industries can handle complexity more effectively in order to deliver more successful projects in iterative and incremental ways engaging the stakeholders all the time.